Introduction
HomeField Hub ("we," "us," or "our") operates on behalf of home service contractors to connect them with potential customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including through third-party advertising platforms, our website (homefieldhub.com), and text message (SMS) communications.
Information We Collect
We may collect the following personal information:
- Contact Information: Name, phone number, email address
- Service Details: Type of home service requested, property address, project details
- Lead Form Data: Information you provide through Meta (Facebook/Instagram) Lead Forms or other advertising platform forms
- Communication Records: Records of text messages, phone calls, and other communications between you and our team or automated systems
- Device & Usage Data: Browser type, IP address, and website interaction data collected via cookies and analytics tools
How We Collect Your Information
We collect information through:
- Meta (Facebook/Instagram) Lead Forms: When you respond to an advertisement on Facebook or Instagram and submit a lead form, your information is shared with us to facilitate the service you requested.
- Our Website: When you fill out a contact or quote request form on homefieldhub.com or any of our client landing pages.
- Phone & SMS: When you call us, text us, or respond to our text messages.
- Third-Party Advertising Platforms: Through paid advertising campaigns on social media and search platforms.
How We Use Your Information
We use your information to:
- Connect you with a qualified home service contractor in your area
- Send you text messages (SMS) related to your service inquiry, appointment scheduling, and follow-ups
- Make phone calls to discuss your project and schedule appointments
- Improve our services and advertising effectiveness
- Comply with legal obligations
Text Messaging (SMS) Policy
By submitting your phone number through a Meta Lead Form, our website, or by texting us directly, you consent to receive text messages from us or on behalf of our home service contractor partners related to your inquiry. This may include:
- Appointment confirmations and reminders
- Follow-up messages regarding your service request
- Responses to your questions
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. Reply HELP for assistance.
We do not send marketing text messages without your prior express consent. Text messages are limited to the service inquiry you initiated.
Sharing Your Information
We may share your information with:
- Home Service Contractors: The contractor(s) relevant to your service request in your area
- Service Providers: Third-party tools we use to facilitate communications (e.g., SMS platforms, CRM systems)
- Legal Requirements: When required by law, regulation, or legal process
We do not sell your personal information to third parties.
Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of text message communications by replying STOP
- Opt out of email communications by using the unsubscribe link
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
- Email: support@homefieldhub.com
- Website: homefieldhub.com